INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we make every effort to ensure that our product images accurately reflect the actual items. However, slight variations in color or appearance may occur due to differences in screen resolution, lighting, or batch production.

Where can I view my sales receipt?

You can view your sales receipt in the confirmation email sent after your purchase. If you have an account, you can also log in and access your order history to download receipts.

How can I return an item?

To return an item, please follow these steps:

  1. Check our return policy to ensure your item is eligible for return.
  2. Contact our customer support team for a return authorization.
  3. Ship the item back using the instructions provided by our team. Once received, your return will be processed, and a refund or exchange will be issued.
Will you restock items indicated as “out of stock?”

Restocking depends on the specific item and demand. For updates on out-of-stock items, you can subscribe to notifications on the product page or contact our support team for more information.

Where can I ship my order?

We currently ship orders to Bangladesh. Please check our shipping policy for specific areas we serve. If your location is not listed, contact us to discuss possible arrangements.

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